Email: info@vuzon.eu Phone: (34) 642 78 59 45

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  • If, within three years, you experience any company defects or a first-time breakage, simply send us an email with images of the issue and your purchase receipt. If everything checks out, we’ll ship you a replacement pair for free, with a shipping cost of 35 euros.
  • From the second claim onwards, we ask clients to send us the product for evaluation. If it’s determined to be a company fault, we will again ship a replacement for a 35 euros shipping fee. However, if the issue is found to be the client’s fault, we do not offer reimbursement.
  • We believe in providing our customers with peace of mind and an unparalleled shopping experience. Your satisfaction is our top priority, and we’re here to ensure you enjoy your sunglasses worry-free. Shop with confidence, knowing that we’ve got you covered, no questions asked.

Comprehensive Guarantee Policy

At , we take pride in our commitment to delivering high-quality sunglasses and exceptional customer care. To provide our customers with peace of mind and the assurance of durability, all our sunglasses are covered by a 3-Year European Warranty. Our warranty offers extensive protection tailored to each year, ensuring both fairness and clarity in our customer service process.

First Year: No-Questions-Asked Warranty:-

For the first year following your purchase, we are pleased to offer a no-questions-asked guarantee to all customers. Should you experience any issues with your sunglasses during this time, you need only to provide a valid proof of purchase via email. Once received, our team will promptly arrange for a replacement or repair at no additional cost to you. This policy is designed to ensure that your initial experience with our product is both convenient and satisfactory.

Second and Third Year: Quality Assurance Evaluation

From the second year onward, our warranty continues with added attention to quality assurance. In cases of any issues during the second and third years, we kindly request that customers send the sunglasses to us for a professional evaluation. Our quality assurance team will carefully inspect the item to determine the root cause of the defect. If our assessment confirms that the issue stems from a manufacturing or material defect, we will provide a replacement pair of sunglasses at no extra cost for the item itself. However, please note that shipping costs for the replacement product will be the responsibility of the customer. This part of our warranty ensures long-term quality while upholding fair service standards.

It is important to note that if our evaluation finds that the damage does not originate from a manufacturing fault or is due to external factors outside our control, we will be unable to offer reimbursement or replacement.

Customer Responsibilities for Customs and Duties

We strive to offer seamless support to our customers, yet we must note that any customs duties, fees, or taxes associated with returns or replacement sunglasses will be solely borne by the customer. This includes any country-specific import or export duties that may arise during the warranty claim process.

Our warranty policy is crafted to prioritize quality and fairness, reflecting our dedication to upholding superior standards in both our products and customer support. Should you have any questions regarding this policy or require further assistance, our customer support team support@vuzon.eu is available and eager to help.

Thank you for choosing . We look forward to serving you!
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